Customer Survey

Get a chance to WIN a
Bellissimo Bed Linen Pack worth
$240 by completing this survey.
All responses will remain confidential.

Your feedback about our products, stores and your purchase experience is important to us and assist us to create better shopping experience.

Docket number*

Store visited*

How long ago did you purchase your previous mattress?

Why did you buy a new mattress?

Have you or someone you know purchased from Makin Mattresses previously?
 Yes  No

What was the most important factor in your decision to visit the Makin Mattresses store?

What was the most important factor in your decision to purchase your new mattress?

Were there any other influencing factors?

Did you visit the Makin Mattresses website before coming in store?
 Yes  No

Did you find the Makin Mattresses website easy to navigate?
 Yes  No

Do you have any feedback or recommendations on how we could improve our website?

In the past month have you seen a Makin Mattresses Television commercial?
 Yes  No

What kinds of mattresses did you consider for your new mattress?
 Innerspring  Latex  Micro Coil  Visco Elastic/ Memory Foam
 Pocket Spring
 Air  Water bed  Foam  Other

What is the most important quality for you in a new mattress?

Please rate your overall satisfaction of the following

Courtesy and friendliness of the staff
 Poor  Below Average  Good  Above Average  Excellent

Availability of the product
 Poor  Below Average  Good  Above Average  Excellent

What is the name of the staff member who served you?

Please rate your overall satisfaction with their:

Product knowledge
 Poor  Below Average  Good  Above Average  Excellent

Understanding of your needs
 Poor  Below Average  Good  Above Average  Excellent

Friendliness
 Poor  Below Average  Good  Above Average  Excellent

Please rate your experience with our delivery service
 Poor  Below Average  Good  Above Average  Excellent

Do you have any general feedback or recommendations on areas you feel we could improve?