Your feedback about our products, stores and your purchase experience is important to us and assist us to create better shopping experience.

Name*

Your Email*

Store visited*

How long ago did you purchase your previous mattress?

Why did you buy a new mattress?

Have you or someone you know purchased from Makin Mattresses previously?
YesNo

What was the most important factor in your decision to visit the Makin Mattresses store?

What was the most important factor in your decision to purchase your new mattress?

Were there any other influencing factors?

Did you visit the Makin Mattresses website before coming in store?
YesNo

Did you find the Makin Mattresses website easy to navigate?
YesNo

Do you have any feedback or recommendations on how we could improve our website?

In the past month have you seen a Makin Mattresses Television commercial?
YesNo

What kinds of mattresses did you consider for your new mattress?
InnerspringLatexMicro CoilVisco Elastic/ Memory FoamPocket SpringAirWater bedFoamOther

What is the most important quality for you in a new mattress?

Please rate your overall satisfaction of the following

Courtesy and friendliness of the staff
PoorBelow AverageGoodAbove AverageExcellent

Availability of the product
PoorBelow AverageGoodAbove AverageExcellent

What is the name of the staff member who served you?

Please rate your overall satisfaction with their:

Product knowledge
PoorBelow AverageGoodAbove AverageExcellent

Understanding of your needs
PoorBelow AverageGoodAbove AverageExcellent

Friendliness
PoorBelow AverageGoodAbove AverageExcellent

Please rate your experience with our delivery service
PoorBelow AverageGoodAbove AverageExcellent

Do you have any general feedback or recommendations on areas you feel we could improve?