Customer Survey V1.0 Name(Required) First Last Email(Required) Enter Email Confirm Email Store visited(Required) Adelaide Albury Canberra Brisbane North Brisbane South Gold Coast Newcastle Sandringham Thomastown Online Perth Age bracket? 18-28 yrs 29-39 yrs 40-54 yrs 55-70 yrs over 71 yr rather not say How did you hear about us? Facebook/Instagram advertising Tv/Radio Adverts Purchased before or been referred by a friend Online Google Search/Reviews Driven past the store Other How long ago did you purchase your previous mattress? 1-2 yrs 3-5 yrs 6-10 yrs More than 10 yrs ago This is the first time I've bought a new mattress Which brand was your last mattress? Makin Mattresses Sealy Sleepmaker King Koil Tempur Mattress In Box Ikea Serta Other - below Other mattress brand?Why did you buy a new mattress? Old mattress saggy and uncomfortable Old mattress damaged or unsanitary Trouble sleeping Need mattress for visitors or spare room Need mattress for caravan or boat Need mattress for child / children Too hot Other Have you or someone you know purchased from Makin Mattresses previously? Yes No What was the most important factor in your decision to visit the Makin Mattresses store? Online Reviews Referral from family / friends Makin Mattresses' differences compared to other competitors Advertising Choice' recommendation Location of store Other What was the most important factor in your decision to purchase your new mattress? Double Sided Price Comfort Quality Locally made Advice from staff Ability to customise Were there any other influencing factors?Did you visit the Makin Mattresses website before coming in store? Yes No Did you find the Makin Mattresses website easy to navigate? Yes No Not Applicable In the past month have you seen a Makin Mattresses Television commercial? Yes No In the past month have you heard a Makin Mattresses Radio commercial? Yes No Please rate your overall satisfaction of the followingWhat is the name of the staff member who served youCourtesy and friendliness of the staff Poor Below Average Good Above Average Excellent Availability of the product Poor Below Average Good Above Average Excellent Please rate your overall satisfaction with their product knowledge Poor Below Average Good Above Average Excellent Understanding of your needs Poor Below Average Good Above Average Excellent Please rate your experience with our delivery service Poor Below Average Good Above Average Excellent Do you have any general feedback or recommendations on areas you feel we could improve?CAPTCHA
